I’ve Got Your Back! How Administrators Can Support and Maximize RCM Performance

First impressions are made within seconds, and front desk personnel are often the initial contact a patient has with your practice. They can have a huge impact not only on a patient’s experience, but also the amount of revenue collected. This webinar will review the role that the front desk plays in payment collection and explore the challenges that billing professionals may face. Join us to discuss real life stories of payment optimization and best practices to ensure that your revenue cycle management is running on all cylinders.

After this FREE webinar, you will and be able to:

  • Understand how the administrative staff can best support patient payment collection.
  • Review and understand how the actions of billing personnel can have an instant impact on your workflow.
  • Learn how to apply real life examples that can enhance and improve collections at the front desk.
About the speaker:
Susan Childs, FACMPE is the founder of Evolution Healthcare Consulting, a business that helps practices grow by maximizing revenue cycle management and operational efficiencies while enhancing the patient experience. From working in hospital and public accounting in healthcare administration for the past 30 years, she has gained experience spanning operations, personnel role definition, revenue cycle, front desk collections and customer service training. She is a board-certified fellow of the American College of Medical Practice Executives..
With TriZetto Provider Solutions we improved our revenue cycle management process right away. The integration process with TPS was seamless and we cut our expenses by 30 to 40 percent and increased productivity by 50 percent.
Greg Baker Business Director
Mid-Illinois Medical Care Associates

Subscribe to our Monthly Newsletter

Stay current the changing healthcare landscape and get valuable resources for your organization.

first name is required
last name is required
invalid email address

TriZetto Provider Solutions® Powered by Cognizant

We help physicians, hospitals and health systems simplify business processes and get accurate payments quickly. We will always look for new ways to help you improve revenue and increase cash flow. We will stay ahead of regulatory changes so your office will never struggle to keep up. All so you can focus on the one thing that really matters: doing what is best for your patients.

Learn More