Resource Library

Uncover impactful insights and dissect the latest trends with our on-demand webinars, solution overviews, case studies and customer stories.

Featured Resources

A claim can be accepted, adjudicated and paid, and still be paid below your contracted rate. That's an underpayment, and it never lands in a work queue — no denial code, no appeal. Most practices can't even see their underpayment rate by payer. Our analysis of more than 630 million professional claims found that when underpayments occur, payers pay an average of 27% below the allowed amount.
Article

A claim can be accepted, adjudicated and paid, and still be paid below your contracted rate. That’s an underpayment, and it never lands in a work queue — no denial code, no appeal. Most practices can’t even see their underpayment rate by payer. Our analysis of more than 630 million professional claims found that when underpayments occur, payers pay an average of 27% below the allowed amount.

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Our latest paper breaks down confidence-led RCM — a model that sorts claims work into three lanes: automate, review or route to your experts. Read how it works.
White Paper

Our latest paper breaks down confidence-led RCM — a model that sorts claims work into three lanes: automate, review or route to your experts. Read how it works.

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Aging accounts receivable slows cash flow and diverts staff from higher‑value work. This case study shows how an external recovery model can help healthcare organizations recover revenue, improve predictability and operate more efficiently - without disruption.
Case Study

Aging accounts receivable slows cash flow and diverts staff from higher‑value work. This case study shows how an external recovery model can help healthcare organizations recover revenue, improve predictability and operate more efficiently – without disruption.

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More to Discover
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Article

Denials are escalating, but most are preventable. A data driven operating model, powered by AI, RPA, and real time KPIs, can reduce avoidable denials, accelerate reimbursement, and improve financial resilience.

A group of multiethnic medical professionals including doctors, surgeons, and nurses are gathered in a hospital setting discussing patient care and using modern technology to address challenges in the medical field
Resource Guide

Getting maximum benefit from outsourcing Revenue Cycle Management requires preparation and planning for a smooth transition. Learn what actionable steps your practice can take, and how to make the transition without impacts to your revenue and the patient experience.

DenialsCentralHeader2
Resource Guide

Looking for resources to manage your denials management processes? Streamlining saves time & stress — while increasing your bottom line. Discover the latest resources to help you avoid the rising trend in denials and ultimately bring in more money for your business.

Tablet, women and ophthalmologist in clinic for vision discussion, planning treatment or eyesight test results. Digital technology, optometrist and store for eye health, collaboration or medical team.
Article

In the world of optometry, delayed reimbursements, coding errors and eligibility mishaps between medical and vision insurance can add up quickly. Learn KPIs, signs your practice should outsource billing, and tools your in-house team can utilize to gain a competitive edge and improve your revenue cycle.

Business Person Analyzing Data on Computer Screen, Business pers
Webinar

Rising denials has overwhelmed providers, with increased workloads for burned out staff resulting in 50% to 65% of denials never being reviewed and resubmitted. Providers need a more proactive approach to denials management. This webcast, presented by Cognizant and MGMA, provides insights from our SMEs as they review strategies to address challenges and effectively reduce denials.

Predictive-Denials-in-Action
Article

Looking for a solution to Denials Management? Check out this interview with experts to learn about a new, AI-driven approach that could change how you do revenue cycle management.

WhitePaper_Five-steps-to-a-more-effective-denials-management-process
White Paper

Streamlining your denials management process saves time and stress while increasing your bottom line. Weve compiled 5 steps that physician practices like yours can implement to improve efficiencies and prevent revenue loss due to increased denials.

5 Tips Digital Transform Patient Financial Engagement Strategy Banner
Article

How do you achieve a true omni-channel approach? By adopting a true omni-channel communication approach, you streamline channels to deploy the right communication at the right time based on patient preference and actual engagement behaviors.

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Webinar

In this on-demand webcast, our team of experts will review the root causes of coding denials, and how to effectively avoid and overturn denials to increase revenues.

leveraging-technology-to-personalize-patient-experience
Webinar

In this webinar, presented by NAHAM and Cognizant, our patient access SME will cover how to leverage innovative technologies to engage and enhance the patient experience to build patient loyalty and increase client satisfaction.