How to Get Patients Actively Engaged in Their Healthcare- Including Financial Decision Making

First impressions are made in only 12 seconds. Join TriZetto Provider Solutions and Susan Childs for an upcoming webinar to hear ways your practice can incorporate customer satisfaction standards into new technologies, including payment processes that can quicken the revenue cycle while keeping patients happy. We’ll also discuss creating financial policies that are fair to the patient, such as credit card on-hold policies and estimators that allow patients to focus on their treatment and recovery. As clinical and financial processes become more interwoven, these strategies can lead to increased patient satisfaction, improved outcomes and a true collaboration of care.

After this webinar, you will be able to: 
  • Create an office that offers stellar financial care upon each patient encounter
  • Cultivate patient financial engagement, including credit card policies that are successful and fair
  • Increase patient participation in decision-making
  • Practice techniques that support patient financial engagement

Webinar Slides

Susan Childs, FACMPE Susan is the founder of Evolution Healthcare Consulting, a business that helps practices grow by maximizing revenue cycle management and operational efficiencies while enhancing the patient experience. From working in hospital and public accounting in healthcare administration for the past 30 years, she has gained experience spanning operations, personnel role definition, revenue cycle, front desk collections and customer service training. She is a board-certified fellow of the American College of Medical Practice Executives.
TriZetto Provider Solutions is a life saver for me because they make my job easier. I use TPS for eligibility checks, claims submission, patient billing, and follow-up collection letters. I would highly recommend them.
Maria Colon MobileLife Support Services
Director of Reimbursement and Customer Service

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TriZetto Provider Solutions® Powered by Cognizant

We help physicians, hospitals and health systems simplify business processes and get accurate payments quickly. We will always look for new ways to help you improve revenue and increase cash flow. We will stay ahead of regulatory changes so your office will never struggle to keep up. All so you can focus on the one thing that really matters: doing what is best for your patients.

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