Improving the Patient Experience in Patient-Centered Healthcare

In today’s environment, simply providing quality care is no longer enough to keep patients satisfied. With the development of Accountable Care Organizations and Narrow Networks, physician groups are now faced with having to compete for the “right” patients. Much of this competition will revolve around the service levels offered and the patient experience. Join speaker Ron Howrigon to explore the concept of patient-centered care delivery and learn why it is critical for the success of any medical practice. This webinar will explain in detail how a practice can begin making the transition to a patient-centered model and what needs to happen in order to complete this transformation.

After this webinar, you will be able to:
  •  Understand the rationale behind patient-centered care
  • Explore the economics of the “right” patient mix
  • Review current models of patient-centered care delivery
  • Explore steps and strategies for transforming your practice


About the speaker:
Ron Howrigon
is the President and founder of Fulcrum Strategies, a physician consulting firm based in Raleigh, North Carolina. Fulcrum Strategies provides contract negotiation, marketing and business consulting services to medical groups of all sizes and specialties across the United States. Before founding Fulcrum Strategies, Ron spent 18 years in the managed care industry as a negotiator and network manager. He has held senior management level positions with three of the largest managed care companies in the nation, including Kaiser Permanente, Cigna Healthcare and BlueCross BlueShield. During his career, Ron has also held a number of board-level positions. He is the past President of the Board of Directors for the North Carolina Association of Health Plans as well as a past member of the Lovelace Health Systems Board of Directors and the Utah Visiting Nurses Association Board of Directors. Ron was awarded a Master of Economics degree from North Carolina State University where he focused in the area of Health Economics with a minor in Statistics. He also holds a Bachelor of Business Administration degree from Western Michigan University.
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