Navigating Telemedicine Reimbursement in the New Normal

The COVID-19 pandemic brought unwelcome challenges overnight, leaving the healthcare industry floundering in a sea of change. Physicians quickly emerged as heroes, but planning – and willpower – will be important to navigate in order to sustain your practice’s business success in the new normal. In this fast-paced, content-rich session, we’ll spotlight the pandemic-driven dive into telemedicine and the ever-present challenges of getting paid while efficiently delivering ambulatory care. The rules and regulations about coding for telemedicine and other virtual services changed as rapidly as the spread of the disease. Join nationally-recognized practice management expert Elizabeth Woodcock, MBA, FACMPE, CPC, to review the coding for all non-face-to-face services: telemedicine, e-visits, virtual services, remote patient monitoring and more! Correct coding is a wonderful achievement, but it doesn’t necessarily mean money in the bank. This session will also discuss best practices for getting paid. Finally, this session will spotlight the steps to ensure your new telemedicine workflow is sustainable.

At the completion of this session, you will:

  • Better understand coding for telemedicine and virtual services
  • Be able to implement best practices for billing and collecting from payers, as well as patients
  • Know how to identify opportunities for operationalizing remote care under the new normal

About the speaker:

Elizabeth W. Woodcock, MBA, FACMPE, CPC, Principal at Woodcock & Associates is a professional speaker, trainer and author specializing in medical practice management. Elizabeth has focused on medical practice operations and revenue cycle management for more than 20 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 150,000 physicians and managers. In addition to her popular email newsletters, she has authored 12 best-selling practice management books, and published dozens of articles in national healthcare management journals.

Elizabeth is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a Bachelor of Arts degree from Duke University, Elizabeth completed a Master of Business Administration in healthcare management from The Wharton School of Business of the University.