The Future of Healthcare: Revenue Cycle Management Strategies for the “New Normal”

The COVID-19 pandemic has forever transformed the healthcare landscape, significantly affecting how providers deliver care and it’s received by consumers. Examining the impact of COVID-19 on healthcare Revenue Cycle Management (RCM) operations is critical to the financial health of provider operations. In this webinar, we will examine the impact of COVID-19 across the healthcare RCM value chain and explore why the change in consumer behavior has accelerated the move towards telehealth and digital transformation.

Speakers Srivaths Srinivasan (Director/RCM Service Line Lead) and Ruchi Mishra (Senior Manager/RCM Operations lead) will analyze the impact of COVID-19 on RCM operations and discuss the paradigm shift in healthcare RCM. They will provide ways that providers can leverage digital RCM solutions to prepare for success in the future and become closer to operational utopia.

During this webinar, attendees will learn more about:

•    The effect COVID-19 has had on revenue cycle management processes
•    Digital solutions that are streamlining processes and creating operational efficiencies
•    Best practices that your organization can implement in the near future

About the speaker:

Srivaths Srinivasan is a director in Cognizant Consulting’s Provider Practice and leads the group’s revenue cycle management (RCM) sub-practice. Srivaths’ expertise covers the healthcare continuum in the provider and payer markets as well as RCM business operations. He has prior professional experience in healthcare operations and management consulting.

Ruchi Mishra is a Senior manager in Cognizant Consulting’s Provider Practice and is the operations lead for the revenue cycle management (RCM) service line. She has deep RCM expertise across hospitals, retail pharmacies and DME providers. Her healthcare expertise includes working with providers, payers, pharmacy benefit managers and retail pharmacies.